Delivery, Returns & Refunds

Last updated: 15 November 2026

Delivery

We print every card to order and post it to UK addresses. Standard UK post and an envelope are included in the card price. Faster options are shown at checkout with their price.

Option	Usually arrives
Standard post (included)	2–3 working days after printing
First Class	1–2 working days after printing
Tracked Express	1–2 working days, tracked
Guaranteed next working day	Next working day, tracked

Delivery times are estimates from our print partner and Royal Mail or the courier, except where guaranteed. For "arrive on a date" orders we post your card in time for the date you choose. E-cards are sent instantly and are free.

Returns

Every card is made to your own design, with your photos and words, so we can't take back or refund a card because you've changed your mind. This is the exception for personalised goods under the Consumer Contracts Regulations 2013. You can cancel an order free of charge until it goes to the printer by contacting us.

Damaged, misprinted or didn't arrive

If your card arrives damaged or misprinted, or doesn't arrive at all, tell us within 30 days of the expected delivery date and we'll reprint and resend it free, or give you a full refund — your choice.

Email cards@allcards.ai with your order email and, for damage or misprints, a photo of the card.
You don't need to send the card back.
Refunds go back to the card you paid with, usually within 5 working days of us agreeing them.

Subscriptions, vouchers and credits

All Cards+ subscriptions: cancel any time and keep your benefits to the end of the period you've paid for. Cancel within 14 days of first subscribing for a full refund if you haven't used it.
Gift vouchers: full refund within 14 days of buying, as long as the voucher hasn't been redeemed.

The full details are in our Terms & Conditions. This doesn't affect your legal rights.

Contact us